https://www.kampkonsult.com/articles daily 0.75 2025-01-15 https://www.kampkonsult.com/articles/ai-automates-service-jobs-in-salesforce-service-cloud monthly 0.5 2025-01-15 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/332bd887-5c33-46d4-8cbd-8b546b8ed860/shutterstock_2380984587.png Articles - AI automates service jobs in Salesforce Service Cloud It’s been ten years since Marc Benioff declared at an all-hands meeting that Salesforce would become an “AI-first” CRM. Fast-forward to Dreamforce 2023 and the aftermath of the Chat GPT revolution, and we have seen an AI boom begin in our Salesforce. While almost every aspect of our favourite CRM is set to receive an AI boost, Service Cloud has gotten one of the biggest upgrades in town. In this article, we check out what Salesforce Service Cloud does and how it is transformed into a smart, Einstein-driven customer support platform. If you work in service, manage agents, or are looking for a robust tool to improve customer support, then read on! https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/f5045699-5e7a-49b1-8fb6-c3aae27eb3dc/matt-benson-qlaj76CocqY-unsplash.jpg Articles - AI automates service jobs in Salesforce Service Cloud - Omni-Channel Routing Service Cloud’s Omni-Channel Routing capabilities mean that the right case always ends up in the right hands (human or otherwise!). AI automatically sends customer queries and cases to the best-equipped agent. For example, bots may be sent routine questions and issues whereas the most highly skilled agents will be assigned more challenging matters. Chats can be routed based on a range of custom criteria such as availability, designation, specializations, and more. The result is that cases are closed more efficiently and by the right representatives. Crucially, this routing can happen across any channel of your choice. https://www.kampkonsult.com/articles/the-salesforce-ecosystem-an-introduction monthly 0.5 2022-03-05 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/2fdd178f-8dae-4f56-8c99-580ec43a7851/Andre+van+Kampen+-+Salesforce+Ecosystem.jpeg Articles - The Salesforce ecosystem - an introduction - Make it stand out This infographic shows how the 4 parts of the ecosystem are connected. They are complementary to each other. https://www.kampkonsult.com/articles/highlights-of-the-spring-21-release monthly 0.5 2022-03-06 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/1c57e4e2-c853-4936-ab3e-6cdb7e85b2e2/6-1024x208.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/402500c9-51f2-4d98-85af-f267160d1a8f/4.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/77438006-b19a-4483-8c77-5da7062d130c/7.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/8252d510-629d-4ba4-bc40-868a501f1e31/2-1024x313.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/930babd8-4946-4116-b966-c4ac2be3c113/9-1024x296.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/f682d751-5479-40ef-8843-0d263b4fdc20/1-1024x658.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/4887e995-c39c-4616-8b02-fe5fe296e81d/8-2.png Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/f06389dd-17dd-4c8f-b115-4cafa0263791/8-1-807x1024.jpg Articles - Highlights of the Spring ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kampkonsult.com/articles/highlights-of-the-winter-21-release monthly 0.5 2022-03-06 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/c16fc3de-b623-42bf-a765-5c016d71bd1e/mfa_assistant.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/eebad354-862e-4e01-82cf-6c5e2dc3c2be/Screenshot-2020-09-10-at-21.48.11.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/4f45d755-b874-4d58-8e5a-fabfa6ef3e3f/image.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/f24cac26-89f7-410a-b90b-5e30265f6eb9/Screenshot-2020-09-11-at-01.20.05-1024x390.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/8e9b00b8-89da-4bd9-86e2-9957177131dd/Screenshot-2020-09-11-at-00.23.43-1024x380.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/e317f7fb-3274-4d21-86c4-036cfb7b6eed/Screenshot-2020-09-10-at-22.26.46.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/939004bf-99f8-4511-8c61-a3fb0d3d6eba/Screenshot-2020-09-10-at-22.09.39.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/7617e52a-8c74-47ba-8965-a1c37590dcab/Screenshot-2020-09-10-at-22.25.06.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/28248bc9-2370-44cc-97ab-f7f02b635e21/Screenshot-2020-09-10-at-22.41.31-698x1024.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/24c0d93b-f83a-487e-92a8-7b5f4ed23029/Screenshot-2020-09-10-at-22.36.37-1024x375.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/c6da62f3-7728-44dd-8742-72da9bd1019b/Screenshot-2020-09-10-at-18.52.03.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/ecd5a14e-10af-443c-ba74-8cb4636b7cc7/Screenshot-2020-09-10-at-21.49.25.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/c161880d-e974-458b-99a6-665088bd615a/Screenshot-2020-09-11-at-01.12.44.png Articles - Highlights of the Winter ‘21 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kampkonsult.com/articles/the-guest-user-profile-protector-of-your-sf-community monthly 0.5 2022-03-05 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/45d9f69e-1874-4469-946a-1f3d2b2f8114/Screenshot-2020-07-22-at-22.20.11.png Articles - The guest user profile: protector of your SF Community - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/b88c6b71-3c71-4710-9e0f-87188b155d3d/Screenshot-2020-07-22-at-21.57.20.png Articles - The guest user profile: protector of your SF Community - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kampkonsult.com/articles/highlights-of-the-summer-20-release monthly 0.5 2022-03-05 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/6cce06f6-0cdb-4662-9ac4-43e147da5363/Screenshot-2020-05-11-at-00.04.48-1024x574.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/b6a1fb46-9966-4151-ad69-e56fd5d825ed/Screenshot-2020-05-10-at-21.25.34-1024x702.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/bb4f2d7b-c4c4-4c7f-b0e2-410b11a1f122/Screenshot-2020-05-10-at-23.28.52-1024x443.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/5de7308f-8aeb-407b-90ab-7e11c98e5c44/Screenshot-2020-05-10-at-18.50.49-1-1024x523.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/af4ea386-6f75-4538-84ad-91c0aab9b943/Screenshot-2020-05-10-at-19.18.33-1024x883.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/6174cdb3-dd72-438f-b462-587a1da1381a/Screenshot-2020-05-10-at-19.35.15-1024x352.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/b140d189-c08c-408f-a944-6b73db3fbd20/Screenshot-2020-05-10-at-21.06.10-1024x192.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/b605b44b-e936-4e4d-9c5d-afd68d3c4ed4/rn_omni_status_based_capacity.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/012a4795-5739-4370-ac66-360dd77c1f54/Screenshot-2020-05-11-at-00.55.47-300x161.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/bcc8cba1-a6b3-436e-adf2-9290f903d3a3/Screenshot-2020-05-10-at-22.13.55-1024x549.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/29962f0e-290a-4ecd-9fb7-be89998537bc/Screenshot-2020-05-10-at-21.58.59-1024x511.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/2a48cca2-e0b0-428d-98d2-cf2153ddfd93/Screenshot-2020-05-10-at-21.44.38-1024x432.png Articles - Highlights of the Summer ‘20 release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kampkonsult.com/articles/how-to-write-linkedin-invites monthly 0.5 2022-03-05 https://www.kampkonsult.com/articles/category/Technical monthly 0.5 https://www.kampkonsult.com/articles/category/Salesforce monthly 0.5 https://www.kampkonsult.com/articles/category/Business monthly 0.5 https://www.kampkonsult.com/privacypolicy daily 0.75 2022-02-28 https://www.kampkonsult.com/404 daily 0.75 2022-02-11 https://www.kampkonsult.com/service daily 1.0 2025-01-15 https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/b5887e4a-cc7c-4661-9cff-41e06db1b7b5/KampKonsult+-+Andre+van+Kampen+Salesforce.png Services - Let me help you With all things Salesforce: core products and clouds, partners, AppExchange and events. Need advice, a new CRM-system, a health check for Salesforce or support? https://images.squarespace-cdn.com/content/v1/61fa687dc333f31ca068f5bf/3333b8de-5516-4f70-a898-e6549c553e92/KampKonsult+-+Andre+van+Kampen+Salesforce+CRM.png Services - Hi! Nice to meet you :) I’m Andre van Kampen, from Voorburg, The Netherlands. Some of the things I do: Senior Salesforce Consultant Founder and co-organiser of YeurDreamin’ Leader of the Amsterdam Salesforce User Group Public Speaker at Salesforce events https://www.kampkonsult.com/contact daily 0.75 2022-02-28 https://www.kampkonsult.com/blog daily 0.75 2022-03-05 https://www.kampkonsult.com/terms-and-conditions daily 0.75 2022-02-28